General terms and conditions

The following Terms and Conditions (Terms) apply to all purchase orders in our online shop available at woodworkstore.de, operated by Ustolarzy sp. z o.o., based in: Zwrotnicza 6, Warszawa 01-219 , Poland, NIP (tax identification number): 5272943238, REGON (statistical identification number): 387667684. Share capital: 20000,00.

Our company is registered in the National Court Register of Entrepreneurs kept by Sąd Rejonowy dla m.st. Warszawy, XII Wydział Gospodarczy Krajowego Rejestru Sądowego under KRS number 0000872259.

  1. Scope
    Our terms apply to all orders placed via our online shop. These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.
  2. Contractual partner, formation of contract, options for corrections
    The contract is concluded with Ustolarzy sp. z o.o..
    By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
  3. Contract language, saving of the contract text
    The language(s) available for concluding the contract: German, English, Polish
    The text of the contract will not be saved by us.
  4. Delivery conditions
    Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
    We only dispatch goods en route; pick up by the customer is not possible.
    We do not deliver to a parcel locker.
  5. Payment
    The following payment methods are basically available in our online shop.
    Advance paymentIf you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
    Credit Card With the submission of the order, you provide your credit card details.
    After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.
    PayPalDuring the ordering process you will be forwarded to PayPal’s website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
    Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
    Google PayIn order to pay the invoice amount via Google Pay, you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.
    Apple Pay In order to pay the invoice amount via Apple Pay, you have to use the „Safari“ browser, be registered with the service provider Apple, must have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submitting your order. Further information can be found during the ordering process.
    Financing via KlarnaIIn cooperation with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we offer you a Klarna Credit option of paying for your purchase. Please be informed that the Klarna Credit option is available only to consumers and that the payment must be made to Klarna. With Klarna’s financing service you can pay for your purchases flexibly in monthly instalments of at least 1/24 of the total amount due (however, not less than EUR 6.95). For more information on Klarna Credit option, as well as General Business Terms and the Standard European Consumer Credit Information form, click on this link.
    InvoiceYou may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.
  6. Right to cancel
    Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.
  7. Damage during deliveryFor consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
  8. Warranty and guarantees
    We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by: e-mail: kontakt@woodworkstore.de post: Ustolarzy sp. z o.o., Zwrotnicza 6, 01-219 Warszawa, Polska When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. If, because of the kind of the thing or the manner of its assembly, it would be excessively difficult for the buyer to deliver the thing, the buyer shall be obliged to render the thing available for the seller at the place at which the thing is located.
    Customer service: kontakt@woodworkstore.de Monday to Friday, from 9:00 AM to 3:00 PM
  9. Liability
    We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents• for injury to life, limb or health• for deliberate or grossly negligent breach of duty• for guarantee commitments, where agreed• towards consumer.Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
  10. Code of conduct
    We have submitted to the following code(s) of conduct:
    Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
  11. Online dispute resolution
    The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
  12. Final provisions
    For businesses Polish law applies; the provisions of the UN Convention on Contracts of the International Sale of Goods are excluded.
    For businesses, public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.

 

Additional information

 

The entity providing online payment processing for card payments is Autopay S.A.
Available payment methods:

Payment cards:

  • Visa
  • Visa Electron
  • Mastercard
  • MasterCard Electronic
  • Maestro

The seller refunds the payment using the same payment method that the consumer used, unless the consumer has expressly agreed to a different refund method that does not incur any costs for them.

The order processing time is counted from the moment of obtaining a positive payment authorization.

A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days.

  1. The sales contract covers new products only.
  2. The seller is obliged to deliver goods to the customer that are free from defects.
  3. In the event of a defect in the goods purchased from the seller, the customer has the right to file a complaint based on the provisions concerning the statutory warranty.
  4. Complaints should be submitted electronically to the following address: kontakt@woodworkstore.de.
  5. It is recommended that the complaint includes a brief description of the defect, the circumstances (including the date) of its occurrence, the customer’s details, and the customer’s demands in connection with the defect.
  6. The seller will respond to the complaint request promptly, no later than within 14 days. If the seller fails to respond within this period, it is considered that the customer’s request has been accepted as justified.
  7. Products purchased in the store are covered by a two-year warranty.

The administrator of the personal data of Customers collected through the Online Store is the Seller.
The personal data of Customers (name, surname, email address, phone number, delivery address) collected by the Administrator through the Online Store are collected for the purpose of fulfilling the Sales Agreement, and if the Customer consents – also for marketing purposes.

The recipients of the personal data of Customers of the Online Store may be:

  1. In the case of a Customer who uses courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments on behalf of the Administrator;
  2. In the case of a Customer who uses electronic payment or credit card payment methods in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling these payments in the Online Store.

The Customer has the right to access their personal data and to correct them.
Providing personal data is voluntary; however, failure to provide the personal data required by the Terms and Conditions necessary to conclude the Sales Agreement will result in the inability to conclude the agreement.
The Customer’s data is processed based on the provisions of the General Data Protection Regulation (GDPR).

Privacy Policy

General Information

  1. This policy applies to the website operating at the URL: woodworkstore.de
  2. The website operator and the Data Controller is Ustolarzy sp. z o.o., Zwrotnicza 6, 01-219, Warsaw.
  3. The operator’s contact email address is: kontakt@woodworkstore.de
  4. The operator is the Data Controller of your personal data in relation to the data provided voluntarily on the website.
  5. The website uses personal data for the following purposes:
    • Preparation, packaging, and shipping of goods
    • Fulfillment of ordered services
  6. The website collects information about users and their behavior in the following ways:
  1. Through data voluntarily entered in forms, which are entered into the operator’s systems.
  2. By saving cookies on end devices (so-called “cookies”).

Selected Data Protection Methods Used by the Operator

  1. The places for logging in and entering personal data are protected at the transmission layer (SSL certificate). This ensures that personal data and login details entered on the website are encrypted on the user’s computer and can only be read on the target server.
  2. User passwords are stored in a hashed form. The hashing function is one-way, meaning it is not possible to reverse its action, which is the current standard for storing user passwords.
  3. The operator periodically changes its administrative passwords.
  4. To protect data, the operator regularly creates backup copies.
  5. A crucial element of data protection is the regular updating of all software used by the operator to process personal data, which includes regular updates of software components.

Hosting

  1. The website is hosted (technically maintained) on the operator’s servers: mydevil.net.

Your Rights and Additional Information on Data Use

  1. In some situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary to fulfill a contract with you or to fulfill obligations imposed on the Administrator. This applies to the following groups of recipients:
    • The hosting company on the basis of entrustment
    • Couriers
    • Payment operators
    • Authorized employees and collaborators who use the data to achieve the purpose of the website.
  2. Your personal data is processed by the Administrator no longer than necessary to perform activities related to them as defined by specific regulations (e.g., for accounting purposes). With regard to marketing data, the data will not be processed for more than 3 years.
  3. You have the right to request from the Administrator:
    • Access to your personal data,
    • Rectification,
    • Deletion,
    • Restriction of processing,
    • And data portability.
  4. You have the right to object to the processing indicated in point 3.3(c) regarding the processing of personal data for the purpose of performing legitimate interests pursued by the Administrator, including profiling, with the exception that the right to object cannot be exercised if there are legitimate grounds for processing that are overriding your interests, rights, and freedoms, particularly in establishing, pursuing, or defending claims.
  5. Actions of the Administrator are subject to complaint to the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
  6. Providing personal data is voluntary but necessary to use the website.
  7. Actions involving automated decision-making, including profiling, may be carried out in relation to you to provide services under the concluded agreement and for the Administrator’s direct marketing purposes.
  8. Personal data is not transferred to third countries within the meaning of personal data protection regulations. This means we do not send them outside the European Union.

Information in Forms

  1. The website collects information provided voluntarily by the user, including personal data, if provided.
  2. The website may save information about connection parameters (time stamp, IP address).
  3. The website, in some cases, may save information facilitating the linking of data in the form with the email address of the user filling out the form. In such cases, the user’s email address appears within the URL of the page containing the form.
  4. The data provided in the form is processed for the purpose resulting from the function of a specific form, e.g., to process a service request or a business contact, register services, etc. Each time the context and description of the form clearly indicate its purpose.

Administrator’s Logs

  1. User behavior information on the website may be subject to logging. This data is used for website administration.

Important Marketing Techniques

  1. The operator uses statistical analysis of website traffic via Google Analytics (Google Inc., based in the USA). The operator does not provide personal data to the operator of this service, only anonymized information. The service is based on the use of cookies in the user’s end device. Regarding user preferences collected by the Google advertising network, the user can view and edit information derived from cookies using the following tool: https://www.google.com/ads/preferences/.
  2. The operator uses remarketing techniques, allowing for the adjustment of advertising messages to the user’s behavior on the website, which may give the impression that the user’s personal data is being used for tracking, but in practice, no personal data is transferred from the operator to the advertising operators. The technological condition for such activities is the enabled support of cookies.
  3. The operator uses a solution to study user behavior by creating heat maps and recording behavior on the website. This information is anonymized before being sent to the service operator, so they do not know which individual it relates to. In particular, passwords and other personal data are not recorded.

Information on Cookies

  1. The website uses cookies.
  2. Cookies (“cookies”) are IT data, in particular, text files, which are stored in the end device of the User and are intended for the use of the website. Cookies usually contain the name of the website they come from, the storage time on the end device, and a unique number.
  3. The entity placing cookies on the end device of the User and accessing them is the operator of the website.
  4. Cookies are used for the following purposes:
    1. Maintaining the session of the website user (after logging in), thanks to which the user does not have to re-enter their login and password on every subpage of the website.
    2. Realizing the purposes specified above in the section “Important marketing techniques.”
  5. The website uses two main types of cookies: “session” cookies and “persistent” cookies. Session cookies are temporary files stored on the User’s end device until logging out, leaving the website, or turning off the software (web browser). Persistent cookies are stored on the User’s end device for a specified time in the parameters of cookies or until they are deleted by the User.
  6. Web browser software usually allows cookies to be stored on the User’s end device by default. Website Users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this is provided in the help or documentation of the web browser.
  7. Limiting the use of cookies may affect some functionalities available on the website.

Cookies placed on the end device of the User may also be used by entities cooperating with the operator of the website, in particular, this applies to companies: Google (Google Inc., based in the USA), META (META., based in the USA), X (X., based in the USA).